support@kinetra.com Secure Checkout

Returns & refunds

30-day return window from delivery.

Eligibility

Items must be unused, in original packaging, and with all included accessories.

How to return

  1. Email support@oliviandharper.com with your order ID.
  2. We'll send a prepaid return label.
  3. Drop off at any US carrier location.

Refunds

Refunds are issued to your original payment method within 3–5 business days of receiving the return.

Non-returnable

Final-sale items, perishables, and personalized products are not eligible.